Shipping Costs United Kingdom
£0 - £29.99 Royal Mail Second Class - £3.60
£30.00 + Royal Mail Second Class Signed For - FREE
Upgrade to Royal Mail First Class for an additional £1.00
Shipping Costs Rest of the World - Please Enquire
Free Local Collection available in Fishguard, UK - Please Enquire
All items are handmade to order, and take 7-14 days to make and ship. This could take longer during peak times, you will always be alerted to this before placing your order.
If two weeks has passed and you have not received your order, then please contact us immediately so we can track your item.
Please note that proof of postage and a tracking number is obtained for all items. If an item does get lost, Royal Mail advise that 10 days must pass after the item's due date before this item is considered lost.
Once this time has passed a replacement item will be sent to you. A refund will not be issued for items lost in the post.
Return and Refund Policy
Somedays you just order something and change your mind, and that is OK. All we ask is that if you decide to return something for a refund the following conditions are met:
- Please drop us an email first to arrange this to:
- The Crayon Bug will not be held responsible for return shipping costs of returns.
- All items must be returned in an unused, saleable, condition within 30 days of first receiving them.
- Please note that unfortunately custom made or personalised items cannot be returned and refunded.
If an error has been made by us with your order, please get in touch so we can resolve this. Thank you!